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Store Policy

TERMS AND CONDITIONS

These terms and conditions (the "Terms and Conditions') govern the use of www.pearlsofislam.com.au (the "Site"). This Site is owned and operated by Pearls of Islam. This Site is an ecommerce website.

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By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.

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Intellectual Property

All content published and made available on our Site is the property of Pearls of Islam and the Site's creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.

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Accounts

When you create an account on our Site, you agree to the following:

1. You are solely responsible for your account and security and privacy of your account, including passwords or sensitive information attached to that account; and

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2. All personal information you provide to us through your account is up to date, accurate, and truthful and that you will update personal information if it changes.

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We reserve the right to suspend or terminate your account if you are using our Site illegally or if you violate these Terms and Conditions.

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Sales of goods

These Terms and Conditions govern the sale of goods available on our Site.

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The following goods are available on our Site.

  •  Hijab/Headscarf

  • caps

  • magnetic pins

  • pins

  • hijab hangers

  • beanies

  • jilbabs

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These Terms and Conditions apply to all the goods that are displayed on our Site and the time you access it. This includes all products listed as being out of stock. All information, descriptions, or images that we provide about our goods are as accurate as possible. However, we are not legally bound by such information, descriptions, or images as we cannot guarantee the accuracy of all goods we provide. You agree to purchase goods from our Site at your own risk.

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We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.

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Payments

We accept the following payment methods on our site:

  • Credit Card;

  • PayPal; and

  • Afterpay

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When you provide us with your payment information, you authorise our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorise us to charge the amount due to this payment instrument.

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If we believe your payment has violated any law or these Terms and Conditions,we reserve the right to cancel or reverse your transaction.

 

We use Stripe for payment, analytics, and other business services. Stripe collects identifying information about the devices that connect to its services. Stripe uses this information to operate and improve the services it provides to us, including for fraud detection. You can learn more about Stripe and read its privacy policy at https://stripe.com/privacy.

 

Shipping and Delivery

When you purchase goods from our Site, the goods will be delivered through one of the following methods:

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  • Standard shipping 5-14 days

  • Express shipping 2-8 days 

  • Free Same Day Delivery ( to selected areas within Sydney)

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All orders are processed within 1-3 business days. Delivery will take place as soon as reasonably possible, depending on the delivery method selected. Delivery times may vary due to unforeseen circumstances. Please note that delivery times do not include weekends and public holidays.

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You will be required to pay delivery charges in addition to the price for the goods you purchase.

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You will require to provide us with a complete and accurate delivery address, including the name of the recipient. We are not liable for the delivery of your goods to the wrong address or person as a result of you providing us with inaccurate or incomplete information.

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Please note, after the order has been processed on our end, we do not control the time frame of the shipment.

If your parcel is lost or damaged in transit, Pearls of Islam is not liable and you should take it up with the courier company. However if such circumstances take place, we will help you to resolve the issue with the courier company.

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Consumer Protection Law

Where the Australian Consumer Law, Schedule 2 of the Competition and Consumer Act 2010, or any other consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.  

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Limitation of Liability 

Pearls of Islam and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site. 

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Indemnity

Except where prohibited by law, by using this Site you indemnify and hold harmless Pearls of Islam and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out if your use of out Site or your violation of these Terms and Conditions.

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Applicable Law

These Terms and Conditions are governed by the laws of the State of New South Wales. 

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Severability

If at any time any go the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions.  All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.

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Changes

These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users by email of changes to these Terms and Conditions or post a notice on our Site.

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Contact Details

Please contact us if you have any questions or concerns. 

Our contact details are as follows:

   

                                                                                                                                          

   Email: info@pearlsofislam.com.au

                                                                                                                                          

                                        Effective Date: 21 June  2022

Privacy & Safety

We value our customers and want to make shopping online comfortable and safe. We take precautions to safeguard your financial and personal information. Your credit card details are protected while in transit using the industry standard Secure Sockets Layer (SSL) encryption.

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This Privacy Policy applies to all personal information collected by Pearls of Islam via the website located at www.pearlsofislam.com.au

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1. What is "personal information"?

(a)  The Privacy Act 1988 (Cth) currently defines "personal information" as meaning information or an opinion about identified individual or an individual who is reasonably identifiable:

            (i)  whether the information or opinion is true or not; and 

            (ii) whether the information or opinion is recorded in a material form on not.

(b) If the information does not disclose your identity or enable your identity to be ascertained, it will in most cases not be classified as "personal information" and will not be subject to this privacy policy.

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2. What information do we collect?

(a) The kind of personal information that we collect from you will depend on how you use the website. The personal information which we collect and hold about you may include:

Name , surname, address, phone number , email address, date of birth.

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3. How we collect your personal information.

(a) We may collect personal information from you whenever you input such information into the website.

(b) We also collect cookies from your computer/device which enable us to tell when you use the website and also to help us customise your website experience. As a general rule, however, it is not possible to identify you personally from our use of cookies.

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4. Purpose of collection

(a) The purpose for which we collect personal information is to provide you with the best service experience possible one the website.

(b) We customarily disclose personal information only to our service providers who assist us in operating the website. Your personal information may also be exposed from time to time to maintenance and support personnel acting in the normal course of their duties.

(c) By using our website, you consent to the receipt of direct marketing material. We will only use your personal information for this purpose if we have collected such information direct from you. and if it is material of a type which you would reasonably expect to receive from use. We do not use sensitive personal information in direct marketing activity. Our direct marketing material will include  a simple means by which you can request not to receive further communications of this nature.

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5. Access and correction

Australian Privacy Principle 12 permits you to obtain access to the personal information we hold about you in certain circumstances, and Australian Privacy Principle 13 allows you to correct inaccurate personal information subject to certain exceptions.  If you would like to obtain such access, please contact us as set out below.

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6. Complaint procedure 

If you have a complaint concerning the manner in which we maintain the privacy of your personal information, please contact us as set out below. All complaints will be considered by Pearls of Islam and we may seek further information from you to clarify your concerns. If we agree that your complaint is well founded, we will, in consultation with you, take appropriate steps to rectify the problem. If you remain dissatisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner.

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7. Overseas transfer

Your personal information will not be disclosed to the recipients outside Australia unless you expressly request us to do so. If you request us to transfer your personal information to an overseas recipient, the overseas recipient will not be required to comply with the Australian Privacy Principles and we will not be liable for any mishandling of your information in such circumstances.

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8. GDPR

In some circumstances, the European Union Data Protection Regulation (GDPR) provides additional protection to individuals located in Europe. The fact that you may be located in Europe does not, however, on its own entitle you to protection under the GDPR. Our website does not specifically target customers located in European Union and we do not monitor the behaviour of individuals in the European Union, and accordingly the GDPR does not apply.

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9. How to contact us about privacy 

If you have any queries, or if you seek access to your personal information, or if you have a complaint about our privacy practices, you can contact us through:

 

email: info@pearlsofislam.com.au

 

You can DM us on instagram @pearls_of_islam_official

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Facebook:  "Pearls of Islam"

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TikTok: Pearls_of_islam_official

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Pearls of Islam

xxx

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